Legal

Privacy Policy

How Quantum Web Design collects, uses and protects your personal information.

Last updated: March 2025

1. Who We Are

Quantum Web Design Ltd ("we", "us", "our") is a web design company registered in England and Wales, based in Washington, Tyne and Wear. We are registered with the Information Commissioner's Office (ICO) as a data controller.

If you have any questions about this policy or how we handle your data, please contact us at .

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

  • Your name and contact details (email address, phone number)
  • Your business name and details about your project or enquiry
  • Information you provide via our contact form
  • Technical data such as your IP address, browser type, and pages visited (collected anonymously via analytics)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry about our services
  • Communicate with you about your project if you become a client
  • Send you relevant updates or information if you have consented to this
  • Improve our website and services using anonymised analytics data
  • Meet our legal and contractual obligations

4. Our Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

  • Legitimate interests — to respond to enquiries and operate our business
  • Consent — where you have actively agreed to us contacting you
  • Contract — where processing is necessary to fulfil an agreement with you
  • Legal obligation — where we are required to process data by law

5. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, such as:

  • Email and form processing services (e.g. Web3Forms)
  • Website hosting and infrastructure providers
  • Analytics tools (anonymised data only)

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

6. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purposes outlined in this policy. Enquiry data is typically retained for up to 12 months. Client project data is retained for up to 6 years to meet legal and accounting obligations.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data (the "right to be forgotten")
  • Object to or restrict how we process your data
  • Withdraw your consent at any time (where consent is the lawful basis)
  • Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please contact us at .

8. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details on the cookies we use and how to manage them.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS and all form submissions are encrypted in transit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this policy or our data practices, please get in touch:

  • Email: